Frequently asked questions about the option: "Pay in 3 installments without interest"

Klarna is a Swedish payment service provider that assumes responsibility for user payments. Klarna is the simplified payment provider for over 200.000 online shops. So far, more than 85 million customers around the world have relied on Klarna for their payments.

"Pay in three instalments without interest" allows you to postpone the cost of your purchase in three equal payments. Payments for each instalment will be charged automatically on the debit or credit card indicated at the time of payment. The first instalment will be charged when the order is confirmed by Belves Shoes and the second and third instalments will be 30-60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

To use the option "Pay in three instalments without interest" you must have at least 18 years. Although the option "Pay in three instalments without interest" is widely advertised, it is subject to the financial circumstances of the user. By choosing to use the option "Pay in three instalments without interest", our analysis will not affect your credit assessment.

KARNA is unique and offers the "Pay in 3 Rate Without interests" option "based on a number of factors such as order value, the order history and the availability of the article. If the user is over 18, he can increase his possibilities to take advantage of the "Pay in 3 Rate Without interests" option "making sure to provide his full name and an accurate address, as well as to use his address for shipping of recorded billing. All orders are examined individually. Just because the user has used

If you wish to make a purchase with Klarna using the option "Pay in three instalments without interest", you will need to provide your telephone number, email address, current billing address and credit card number. The mobile number is necessary in case we need to contact the user. All communications will be sent by email. It is very important that we are provided with the correct data, otherwise the payment schedule and any updating of orders may not arrive.

Klarna can make so-called undocumented requests (or soft credit searches) that have no effect on the credit score and are only visible to the user and Klarna, but are not visible to other credit institutions. Neither Klarna nor Belves Shoes conduct credit investigations against the user that could affect his credit score.

Although the option "Pay in three instalments without interest" is widely advertised, it is not always available to everyone. The option "Pay in three instalments without interest" is automatically generated by algorithms that depend on a number of factors including the address, the data of the cardholder, the total order, the online store, the history of previous orders and the availability of the article.

Payments for instalments of the option "Pay in 3-instalments without interest" will be charged automatically on the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third instalments will be charged to 30-60 days respectively from the first instalment. You can always monitor your payment schedule in the Klarna app.

Klarna will try to charge the payment for "Pay in 3-instalments without interest" at Belves Shoes and on the debit or credit card indicated at the time of payment. If it was not possible to charge the payment at the due date, Klarna will make a second attempt to charge the payment automatically two days later. If this attempt fails, Klarna will issue an account statement for the entire outstanding amount that will become payable fifteen days later. Klarna will notify the payment deadline two days before trying to collect it and it will always be possible to monitor the due date in the Klarna application. If you do not pay in time using the option "Pay in three instalments without interest", the credit score will not have any impact.

You can view all Klarna purchases and payment programs in the Klarna app or by accessing Klarna.com/uk.

The payment data is processed by Klarna safely. No card data is transferred or retained by Belves Shoes. All transactions take place with connections made secure by the latest security protocols in the sector.

Yes! Just go to the Klarna app or access the Klarna.com/uk website and pay in advance.

Klarna will send a notification via email and a push notification from the Klarna application when a payment is due and when this has been recessed successfully, or in the unlikely case in which the payment has not been successful. If a payment has been made but no payment confirmation has arrived, you will always be able to check the status of the order and payments in the Klarna app or accessing the Www.klarna.com/uk website

Once Belves Shoes has received the return (partial or total) and the user has received the acknowledgement of receipt, Klarna will send an account statement with an updated payment plan in case of a partial return. With a total return on the goods, we will refund all payments received and cancel all future planned payments. You can always monitor the status of your order in the Klarna app. If the user has received the account statement but has not received the goods yet? In case the goods have not yet been received, call Belves Shoes to check the status of the order and its delivery. You can also contact Klarna Customer Service so that we can postpone the due date of payment or put the order on hold in the Klarna app pending delivery.