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Refund policy

Return and exchange procedure

All returns and changes are subject to Belvesshoes.com rendered policies

ITALY

Exchange procedure

  • The changes cuts are accepted within 7 days of starting from the date on which you received the products.
  • For change contact us at whatsapp number +393337656669Or send us an email to info@belvssheoes.com where name and surname is indicated, date and order number and with which size / article you want to change your article.We will reply within 24h giving you all the info for the change.
  • For the change the products must be returned in their original packaging (meaning, with this, the package of the single product, ie the sachet in which the article, shopping bag or gift box is inserted).

Click hereTo download the module for the shift in Italian.

 

Rendered procedure

Do you have to return something? The products are reimbursed and must be returned within 14 days of starting from the date on which you received the products. The returned article must reach our office without the 14 days from the delivery date. We advise you to send within 7 days from the delivery date to make sure you arrive within 14 days.

The right of withdrawal is subject to the following conditions:

  • The articles must be returned without being worn, with the label, intact health protection, and customs documents (if present).
  • If you received a wrong article, please contact us at the email address info@belvesshoes.com
  • The products rendered must be returned in their original packaging (meaning, with this, the packaging of the single product, ie the sachet where the articles, shopping bag or gift box are inserted).
  • The products rendered must be returned in their entirety and not on parts or components of them, even in the case of kits.
  • Returned products must be sent to the seller in one shipment. The seller reserves the right not to accept products of the same order rendered and sent at different times.

Click hereTo download the rendered module in Italian.

 

REST OF THE WORLD

  • The changes cuts are accepted within 7 days of starting from the date on which you received the products.
  • Returns are accepted within 14 days of starting from the date on which you received the products.
  • The articles must be returned without being worn, with the label, intact health protection, and customs documents (if present).
  • Enter the module for the return or the gearbox inside the package.
  • The products rendered must be returned in their original packaging (meaning, with this, the packaging of the single product, ie the sachet where the articles, shopping bag or gift box are inserted).
  • The products rendered must be returned in their entirety and not on parts or components of them, even in the case of kits.
  • Returned products must be sent to the seller in one shipment. The seller reserves the right not to accept products of the same order rendered and sent at different times.

Click hereTo download the change form in English.

Click hereTo download the rendering module in English.

 

Send your return / change to:

Belves Shoes
Via Antonio Gambacorti Passerini, 13
20900 Monza MB
Italy

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In case of return or change the shipment is charged to the buyer. The shipping costs incurred for the return of items for a change or a refund are not covered or refunded by Belves Shoes.
In Italy the amount will be returned net of Euro 15 (Euro 20 in case of payment with Klarna) while for the rest of the world the amount will be returned entirely net of shipping costs.
If the right of withdrawal is exercised by you in accordance with previous conditions, the seller is required to repay the sums paid by the customer no later than 14 days from the day when the same was informed of your decision to exercise the right of withdrawal, Provided that the seller has already received the return of the goods. The seller will use for re-credit the same payment by you used for the initial transaction. As a merely exemplary and not exhaustive, the repayment methods that can be used are as follows: Rewart on your credit card or your PayPal account, transfer to your current account. The amount of shipment in Europe and foreign countries will not be refunded.

 

The items on sale / promotion cannot be reimbursed. It is possible to change the size (if available).